Privacy Policy

1. Introduction

At Peel DTF, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our DTF printing services or accessing our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This may include your name, email address, phone number, and shipping address.
  • Payment Information: When you make a purchase, we collect payment details such as credit card information. Please note that we do not store this information and use secure payment processors.
  • Order Details: Information related to your orders, including the products you purchase and order history.
  • Communication: We may collect information from your communications with us, including emails, chats, or customer service inquiries.
  • Website Usage: We collect information about your interaction with our website, including your IP address, browser type, pages visited, and referring pages.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payment processing.
  • Customer Support: To provide customer support and respond to inquiries.
  • Marketing: To send you promotional emails, newsletters, and updates (you can opt out at any time).
  • Website Improvement: To analyze and improve our website and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights and interests.

4. Data Sharing

We may share your information with third parties only as necessary to provide our services, such as shipping companies and payment processors. We do not sell your personal information to third parties for marketing purposes.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information.
  • Objection: You can object to the processing of your personal information for certain purposes.

7. Changes to this Policy

We may update this Privacy Policy as needed to reflect changes in our practices or for legal compliance. Any revisions will be posted on our website.

8. Contact Us

If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at info@peeldtf.co.uk.

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