Return Policy

At Peel DTF, we want to ensure your complete satisfaction with every purchase. Please read our return policy carefully to understand your options when considering a return.

1. General Return Policy:

• We do not offer returns or exchanges on customized products unless there is an issue with the print itself.
• The client is responsible for the image quality provided for customization, and returns will not be provided for artwork errors.
• If you receive a product with a printing defect or other quality issue, please follow our guidelines below to request a return or replacement.

2. Returns Due to Quality Issues:

• If you believe that the print quality of your customized product does not meet our standards, you must contact us within 10 days of receiving your order.
• To initiate the return process for quality-related concerns, please email us at [your contact email] with the following information:
  • Order number
  • A description of the issue, including clear photos showing the problem
• Our team will review your request promptly and provide further instructions.

3. Resolution Options:

• If your return request is approved due to a print quality issue, you may be eligible for one of the following resolutions:
  • A replacement of the defective product with the same design and size.
  • A refund for the defective product.

4. Incorrect or Damaged Shipments:

• In the rare event that you receive an incorrect or damaged item, please notify us within 10 days of receiving your order.
• To report incorrect or damaged shipments, please email us at [your contact email] with the following information:
  • Order number
  • A description of the issue, including clear photos showing the problem
• Our team will guide you through the return process for these specific cases.

5. Non-Returnable Items:

• Certain items, such as downloadable digital products, gift cards, and personalized or customized items (except in the case of print quality issues), are not eligible for returns.

6. Return Shipping:

• For approved returns, we will provide instructions for returning the product, including any applicable return shipping labels.
• Please package the product securely and include all original packaging, accessories, and documentation.

7. Refund Processing:

• Once we receive and inspect the returned item, we will process the refund or replacement accordingly.
• Refunds will be issued to the original payment method used for the purchase.

8. Contact Us:

• If you have any questions or need further assistance regarding our return policy, please feel free to contact us at info@peeldtf.co.uk.

Please note that our return policy is subject to change, and the version posted on our website at the time of your purchase will apply to your order. It’s important to review our policy before making a purchase.